Starter Maintenance
Standard SLA
Capacity
80–120 man-hours / month
Best for
Stabilization, bug fixing, production support, deployment support, and basic cloud operations.
Bug FixingProduction SupportBasic Cloud Ops
Maintenance & Managed Service
Structured retainer engagements with defined engineering capacity, SLA options, and clear commercial boundaries.
For organizations that need ongoing engineering support rather than project-based delivery alone, ZENCODE offers managed service packages aligned to operational complexity and monthly capacity requirements.
Service Packages
Growth Support
Standard / Priority SLA
Capacity
160–220 man-hours / month
Best for
Moderate support workload with controlled monthly development capacity.
Shared TeamMonthly DevelopmentCloud Ops
Enterprise Managed Service
RecommendedPriority / Critical SLA
Capacity
320–450 man-hours / month
Best for
Production healthcare ecosystems, business-critical workflows, mobile apps, and continuous development.
RecommendedPriority SLACloud Ops Support
Enterprise+ Dedicated Squad
Critical / 24×7 Option
Capacity
500–800+ man-hours / month
Best for
Dedicated squad, high request volume, advanced operational coverage.
Dedicated Squad24×7 OptionAdvanced Cloud Ops
SLA Options
| Plan | Coverage | Response | Price Impact |
|---|---|---|---|
| Standard | Business hours | 4–8 business hours | Base pricing |
| Priority | Business hours + extended | 2 business hours | +20–30% |
| Critical | 24×7 critical incident option | 1 hour | +40–70% |
Fair Usage & Scope
- •Monthly engineering capacity is fixed per billing cycle.
- •Unused capacity does not roll over to the following month.
- •Requests exceeding capacity may be scheduled or separately estimated.
- •Major new systems or large-scale redesign require separate quotation.
- •AWS infrastructure charges remain under client ownership and billing.
Commercial Exclusions
Managed service fees cover engineering, application support, and cloud operations coordination. They do not include AWS infrastructure charges, third-party SaaS licenses, domain fees, SSL fees, or payment gateway fees unless explicitly agreed.
Operations
Operational Frameworks
Managed service work is structured around reliable operations, clear accountability, and controlled change for production systems.
Service Management
Incident, request, problem, change, release, and service-level management.
ITIL 4ISO/IEC 20000-1
Production Reliability
Operational routines that help teams measure reliability and learn from incidents.
SRE PracticesSLO / SLAPost-incident Review
Cloud Operations
Secure cloud configuration, monitoring, deployment coordination, and recovery readiness.
AWS Well-ArchitectedCIS BenchmarksBackup & Recovery
Security Operations
Access control, audit trail awareness, security review, and risk-based prioritization.
ISO/IEC 27001NIST CSFCIS Controls
Book a Consultation
For organizations that need ongoing engineering support rather than project-based delivery alone, ZENCODE offers managed service packages aligned to operational complexity and monthly capacity requirements.